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PMWEB — Operate Phase

Long-term Asset Management.

Construction closes out. Operations begin. PMWEB's Operate phase keeps your organisation in full control — tracking assets, managing leases, scheduling maintenance and coordinating work orders across every facility in your portfolio.

The Operate Phase

Asset Management, Leases & Ongoing Operations

Most project management platforms stop after completion of the defects liability period, Final Certificate and handover to “business as usual”. PMWEB doesn't. The Operate phase delivers a fully integrated environment for asset tracking, preventive maintenance, lease management and facility operations — all connected to the cost and document data built during Plan and Build.

Explore the Plan phase
Asset Management

Track, monitor, map and assess all assets – by locations, facilities, equipment and subcomponents. Features include preventive and predictive maintenance, work requests, work orders and detailed management tools such as a contractor dispatch dashboard.

Lease Management

Define and manage cost and revenue leases with sophisticated charge calculations; lease abstracts; suite linking; and direct integration with planning and workflow modules.

Work Orders & Requests

Receive, prioritise and assign work requests from any location. Track work orders to resolution with full audit trails, cost capture and integration with your asset register.

Asset Management

A Complete Register of Every Asset You Own

PMWEB gives you a single, structured asset register that links directly to the project records created during the Build phase. Every asset — building, piece of infrastructure, plant, or equipment — is registered with its full hierarchy, location data, condition status and maintenance history.

Many organisations have records of existing assets, often in multiple locations. HKA has extensive experience in working with Clients on the most cost-effective ways to bring this data into PMWEB.

Preventive maintenance schedules are configured at the asset level and automatically generate work orders on the required cycle. Predictive maintenance rules can be applied based on usage, age, or condition thresholds — ensuring your maintenance program is responsive, not just reactive.

  • Asset hierarchiesUnlimited depth — from precinct to individual component — with location mapping linking assets to specific buildings, floors and spaces.
  • Maintenance schedulingAutomatic work order generation on preventive cycles, with condition assessments recording inspection results against defined rating scales.
  • Whole-of-life cost captureEvery work order cost is captured against the relevant asset, enabling accurate whole-of-life cost analysis and capital renewal forecasting.
PMWEB Asset Management module showing asset hierarchy tree and preventive maintenance schedule.
Lease Management

Sophisticated Lease Administration, Fully Integrated

For organisations that own and lease property — government agencies managing tenanted buildings, healthcare organisations with commercial leases, developers with income-producing assets — PMWEB's Lease Management module provides a complete administration framework.

Lease abstracts capture all key terms. Charge calculations handle rent, outgoings, CPI adjustments and incentives. Suite linking connects each tenancy to the physical space in your asset register. All lease financials flow directly into your cost and portfolio dashboards.

  • Lease abstractsCapture all key commercial terms — rent, outgoings, CPI adjustments, incentives and renewal options — in a structured, searchable format.
  • Charge calculations and suite linkingSophisticated charge logic connects each tenancy to specific spaces in the asset register, with all financials flowing to your portfolio dashboards.
  • Workflow integrationLease approvals, renewals and variations are managed through configurable PMWEB workflows — maintaining a complete audit trail for compliance.
PMWEB Lease Management screen showing lease abstract and charge calculation summary.
Work Orders & Facility Management

From Work Request to Resolution, in One System

PMWEB handles the full work order lifecycle — from the initial request raised by a facility user through to assignment, scheduling, execution and sign-off. Every step is tracked, costed and connected to the relevant asset record.

Because work order data sits alongside your asset register, cost records and document management, you always have a complete picture of what work has been done, what it cost and what impact it has on the projected life of your assets.

  • Work request submissionFrom any device — browser-based, zero footprint required. Priority classification and routing rules apply automatically based on asset type and urgency.
  • Contractor managementPurchase order integration for external works, with time and materials capture against each work order for accurate job costing. Contractor dispatch dashboard for detailed management of tasks and assigned contractors.
  • Approval and escalation workflowsConfigurable workflows manage approvals, escalations and completion sign-off — with a full audit trail for compliance and reporting.
PMWEB Work Order management screen showing open work requests with priority, status, and assigned resource columns.
Manage What You've Built

Ready to Manage Your Assets in PMWEB?

Talk to our team about your asset management, lease, or facility operations requirements. We'll help you understand how PMWEB's Operate phase fits your organisation.